StringDesk Support

Create your first job

1. Open Workbench and tap +.
2. Add or select a client, then add or select their racket. Give each racket a label you can recognize.
3. Enter the main string and tension. Turn off the matching options when the crosses use a different string or tension.
4. Add any notes, collection target, or price, then save.

When selecting several rackets for one client, each racket receives its own job with the shared setup. The price you enter is per racket.

Repeat and correct a setup

Open a previous job and choose Repeat setup to start a new job from its parameters. The earlier job remains unchanged.

Use Edit job while a job is To string to correct its setup, target date, or price. Editing an existing job does not use another free job. A Ready or Collected job must be explicitly moved back to To string before it can be edited.

How the free jobs work

The first 5 saved jobs are free. Each racket in a batch counts as one job. New jobs and repeat jobs use the allowance; viewing, correcting, and completing existing jobs do not. Restoring an earlier backup does not reset used free jobs.

After the allowance is used, StringDesk Pro unlocks unlimited new and repeat jobs with a one-time purchase. There is no subscription. Export and backup tools remain free.

Purchase or restore Pro

Open Settings, then Explore Lifetime Pro. The purchase screen shows the local price supplied by the App Store. If the price is unavailable, check your internet connection and try again.

If you already bought Pro, choose Restore Purchases in Settings using the Apple Account that made the purchase. An internet connection may be required. A pending approval or an unavailable store does not count as a completed purchase.

For Apple billing or refund requests, visit Apple's Report a Problem. Restore Purchases restores access to Pro; it does not retrieve your workshop records.

Back up before changing devices

In Settings, choose Back Up Workshop and save the JSON file somewhere you can access later. On your new device, choose Restore from Backup and select that file. Review the confirmation carefully: restoring replaces the current workshop and does not merge two workshops.

StringDesk keeps a safety copy of the previous workshop before a restore. Export Previous Workshop lets you save that recovery copy. Keep your own backups as well.

Export Jobs as CSV is useful for spreadsheets. CSV cannot restore a complete workshop; use the StringDesk JSON backup for that. Backups contain client contact details and notes, so store and share them carefully.

There is no automatic workshop cloud sync. We cannot recover records that were only on a device you no longer have. Export a complete backup before deleting the app.

Share a setup card

Open a job and choose Share setup card. You choose the destination using the system share sheet. Cards include job details and work notes, but not private client contact details or client notes. Review the content before sharing.

Privacy questions

Read the StringDesk Privacy Policy for details about local records, purchase information, support messages, and website visits. You can use the support email above for privacy requests.